FAQs
Link Transport Group provides personalised delivery services across Australia for large retailers and small to medium businesses. We provide dedicated, safe, and secure delivery with exceptional customer service post-checkout—every time!
Check out our frequently asked questions below, or, if you would like more information on our services:
Can I schedule my delivery in advance?
Yes! We can work with you on a schedule that works best for your business. Your dedicated Link Transport delivery crew will ensure they arrive at the allocated time with the appropriate transport and support, and we’ll provide you with tracking notifications at every step.
Can I deliver fragile items with Link Transport? How do I package them?
Because we only collect and deliver your goods on a job, you’ll never have to worry about mix-ups or being sent to the bottom of the pile. Your dedicated Link Transport courier takes the utmost care and will ensure your goods arrive in perfect condition. However, we recommend that you pack fragile items in plenty of bubble wrap and box them securely, along with the appropriate labelling, so we can pay special attention to them.
What kind of items can I get delivered?
We offer delivery services for:
Furniture
White goods
Brown goods
Building and construction materials
Parcels of any size.
Our fully trained, professional delivery team also provides in-home delivery, unpacking, and assembly for larger and bulky items. For smaller items, we can deliver straight to your customer’s door. Please get in touch with us to discuss your needs.
How can I log multiple (bulk) deliveries?
We can accept bookings in a range of different ways—through email, shared documents, spreadsheets or even your own system integration! We recommend you get in touch with our team first, who’ll work with you to set up your scheduling in a way that works for you.
Am I eligible for a discount if I log high volumes of Link Transport deliveries?
We work with many organisations on a repeat, high-volume basis and offer competitive discounts for these delivery arrangements. We are happy to discuss these with you, so please get in touch with your ongoing needs—we’d love to help!
I need to contact my driver. How can I do that?
Our real-time system dashboard allows clients and end receivers to track their drivers’ progress. You can also contact our friendly customer service team anytime with any enquiries.
Do I need to be home to accept delivery?
While we would love for you to be present to receive the delivery, we can certainly leave the delivery unattended if you request it.
